With the rising cost of living, staying in control of your money can be challenging. We're here to help and encourage you to talk to us if you are worried about your mortgage payments, or your wider finances.
Helping Hand
We’ve partnered with Citizens Advice Gateshead to deliver Helping Hand. It’s a service that provides our members and colleagues with expert advice and support if they need it.
A Citizens Advice Gateshead advice expert will be available via telephone and email service to our members and colleagues, to provide quick and timely support and financial assistance.
- Free-to-use advice and guidance service that is confidential and impartial
- Available to all of our members and colleagues, regardless of their location
- Available over the phone, email, or video
- Quick and timely support on a range of issues, including housing and relationships
- Support with access to benefits, Universal Credit, budgeting, and debt management
- Emergency financial support and help accessing foodbank vouchers
If you need a Helping Hand, please get in touch:
- If you are a branch customer pop into your nearest branch
- If you have a mortgage with us you can call us on 03457 023 083 or if you'd prefer to speak to someone face to face, you can visit your nearest branch
- If you opened an online savings account with us, you can call your local branch and one of our friendly customer service advisers will be able to help you. Or pop into your local branch to speak with us.
Our mortgage lines are open 9am - 6pm, Monday to Thursday, and from 9am - 5pm on Friday.
Calls to 0345 numbers cost the same as a call to a standard ‘01’ or ‘02’ landline number, even when calling from a mobile. Calls from landlines and mobiles are included in any bundled minutes or free call packages. The actual cost you are charged will depend on your landline or mobile provider. Please contact them to get information about the cost of the call. We may monitor and record telephone calls for training and security purposes.
If you need further support, we can also help:
Mortgage payment difficulties
We are here to support you and we encourage you to talk to us if you are worried about your mortgage payments, or your wider finances.
Bereavement
We realise that when someone dies it is a very emotional time for all involved and it can often be overwhelming. We can help give you support and provide you with guidance.
Financial abuse
We are committed to helping you spot financial abuse and stop this from having a negative effect on your life, or the life of someone you know.
Other debt support providers and information:
National Debtline
Visit their website
MoneyHelper
Visit their website
Business Debtline
Visit their website
Sustainable living hub
