Helping Hand
We've teamed up with Citizens Advice Gateshead to offer Helping Hand. It gives free expert advice and support to members and staff.
You can speak to an expert from Citizens Advice Gateshead by phone or email for fast, helpful support.
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Free, private, and unbiased advice service
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Open to all members and staff, no matter where you live
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You can get support by phone, email, or video call
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Fast support with issues like housing or relationships
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Help with benefits, Universal Credit, budgets, and debt
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Help with emergency money and foodbank vouchers
Mark's story
After being made redundant, Mark got the much needed support from Helping Hand to get him and his family through such a challenging time in their lives.
If you need a Helping Hand, please get in touch:
- If you usually go to a branch, you can visit your nearest one.
- Mortgage customers can call 03457 023 083. Lines are open Monday to Thursday 9am – 6pm and 9am – 5pm on Friday.
- Online savings customers can call 03457 344 345. Lines are open Monday to Friday 8am - 6pm.
- Or, if you'd prefer to speak to someone face to face, you can visit your nearest branch.
Thomas's story
Watch this short video to see how Helping Hand were able to support Thomas through a difficult time in his life.
If you need further support, we can also help:
Mortgage payment difficulties
Talk to us if you're worried about your mortgage or money. We're here to help.
Bereavement
We realise that when someone dies it is a very emotional time for all involved and it can often be overwhelming. We can guide and support you.
Financial abuse
We want to help stop financial abuse and protect you or someone you care about.