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With the rising cost of living, staying in control of your money can be challenging. We're here to help and encourage you to talk to us if you are worried about your mortgage payments, or your wider finances.

Helping Hand

We’ve partnered with Citizens Advice Gateshead to deliver Helping Hand. It’s a service that provides our members and colleagues with expert advice and support if they need it. 

A Citizens Advice Gateshead advice expert will be available via telephone and email service to our members and colleagues, to provide quick and timely support and financial assistance.

  • Free-to-use advice and guidance service that is confidential and impartial
  • Available to all of our members and colleagues, regardless of their location
  • Available over the phone, email, or video
  • Quick and timely support on a range of issues, including housing and relationships
  • Support with access to benefits, Universal Credit, budgeting, and debt management
  • Emergency financial support and help accessing foodbank vouchers

If you need a Helping Hand, please get in touch:

  • If you are a branch customer pop into your nearest branch
  • If you have a mortgage with us you can call on 03457 023 083 or if you'd prefer to speak to someone face to face, you can visit your nearest branch 
  • If you opened an online savings account with us, you can call us on 03457 344 345. Or pop into your local branch to speak with us. 

Savings lines are open Monday to Friday 8am - 6pm. Our mortgage lines are open 9am - 6pm, Monday to Thursday, and from 9am - 5pm on Friday

Calls to 0345 numbers cost the same as a call to a standard ‘01’ or ‘02’ landline number, even when calling from a mobile. Calls from landlines and mobiles are included in any bundled minutes or free call packages.  The actual cost you are charged will depend on your landline or mobile provider. Please contact them to get information about the cost of the call. We may monitor and record telephone calls for training and security purposes.

If you need further support, we can also help:

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Mortgage payment difficulties

We are here to support you and we encourage you to talk to us if you are worried about your mortgage payments, or your wider finances.

Find out more
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We realise that when someone dies it is a very emotional time for all involved and it can often be overwhelming. We can help give you support and provide you with guidance. 

Find out more
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Financial abuse

We are committed to helping you spot financial abuse and stop this from having a negative effect on your life, or the life of someone you know.

Find out more

Other debt support providers and information:

National Debtline

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Business Debtline


Sustainable living hub 

Explore our sustainable living hub and find out how to make more sustainable choices with our handy tips and guides.