We're here to support you so please get in touch:
- If you usually go to a branch, you can visit your nearest one.
- Mortgage customers can call 03457 023 083 to connect to a Newcastle Building Society advisor for information on the service. Lines are open Monday to Thursday 9am – 6pm and 9am – 5pm on Friday.
- Online savings customers can call 03457 344 345 to connect to a Newcastle Building Society advisor for information on the service. Lines are open Monday to Friday 8am - 6pm.
- Or, if you'd prefer to speak to someone face to face, you can visit your nearest branch.
Helping Hand
We've teamed up with Citizens Advice Gateshead to offer Helping Hand. It gives fast, free and confidential advice to support our members and staff.
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Free, private, and unbiased advice service
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Open to all members and staff, no matter where you live
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You can get support by phone, email, or video call
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Fast support with issues like housing or relationships
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Help with benefits, Universal Credit, budgets, and debt
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Help with emergency money and foodbank vouchers
Speak to an expert from Citizens Advice Gateshead today
Learn more
If you need further support, we can also help:
Mortgage payment difficulties
Talk to us if you're worried about your mortgage or money. We're here to help.
Bereavement
We realise that when someone dies it is a very emotional time for all involved and it can often be overwhelming. We can guide and support you.
Financial abuse
We want to help stop financial abuse and protect you or someone you care about.
Mark's story
After being made redundant, Mark got the much needed support from Helping Hand to get him and his family back on their feet. They supported Mark in getting access to additional benefits that he and his family didn't know know they had access too which supported them through this challenging time.