Trusted local branch services on your high street
We’re continuing to invest in our branches, growing our presence on high streets and in communities across the region, because we believe face-to-face financial services and advice matter.
Our members regularly tell us they value choice in how they manage their money. But with more than 6,600 bank branch closures over the past 10 years, many people are losing this choice. We’re on a mission to keep offering brilliant financial services – whether that’s digitally, over the phone, or in person at one of our branches.
Our branches at a glance
Total number of branches
33
Branches with community spaces
16
Community partnership branches
5
Pauline, customer at Consett branch
“With so many banks closing it’s harder to speak to someone about your savings face-to-face. One of the things I like most about my Newcastle Building Society branch is that if I have an issue I can sit down with someone and have a proper conversation.”
We’re here for you
We’ve designed our branches to be warm, welcoming spaces. We’ve recently upgraded our branches in Hartlepool and Middlesbrough, opened a new branch in Pickering, and invested in a new flagship branch in Newcastle city centre.
-
Guisborough
Guisborough is our latest branch in our network. We quickly moved in after the previous financial services occupier left town. You can access our full range of face-to-face services.
Learn more about Guisborough -
Monument
Monument is our biggest-ever investment in a branch and a huge commitment to our home city. It’s more than a branch, it’s a place for the community to connect.
Learn more about Monument -
Hartlepool
We refurbished our existing Hartlepool branch to better meet our community’s needs. You can now enjoy a brand-new look and feel, as well as a new community space.
Learn more about Hartlepool -
Middlesbrough
We moved our Middlesbrough branch to a new space in the town centre. The space now features a refreshed design, improved facilities, and a welcoming community space.
Learn more about Middlesbrough -
Pickering
We opened a new branch in Pickering after the last bank in town closed its doors. You can access our full range of face-to-face services and advice, as well as a OneBanx kiosk.
Learn more about Pickering
Mrs Maddison
“At both Whickham and Monument branches you receive a really personal service, the branch staff know who you are and when you’re going to come.”
Working with our communities
Our five innovative community partnership branches share space with other local services and organisations, such as the Post Office, libraries, and information centres.
-
North Shields
We partnered with YMCA North Tyneside to open our fifth community partnership branch inside their community building.
Learn more about North Shields -
Knaresborough
After the last bank in town closed in 2021, we worked with North Yorkshire Country Council to open a branch inside Knaresborough Library.
Learn more about Knaresborough -
Yarm
We worked with Stockton Borough Council to open our third community partnership branch in 2016. The branch is located inside Yarm Library.
Learn more about Yarm -
Hawes
In 2019, when we learned that Hawes would lose its last bank, we worked with the local community to open a branch inside Hawes Community Office.
Learn more about Hawes -
Wooler
Our first community partnership branch opened in the Cheviot Centre in February 2020, after the town had no financial services for a year.
Learn more about Wooler
We’ve also introduced a OneBanx multi-bank kiosk in our Gosforth, Pickering, and Hexham branches. The kiosks let you deposit and withdraw cash to your bank account for free – and you don’t have to be one of our customers to use it.
In communities where other banks have closed, this helps residents and local businesses continue to access cash without leaving town.
Amy Brown, owner of Hexham Sweetie Jar
“Hexham is a cash-friendly town. People still like to use cash and businesses like mine want to be able to accept it. The kiosk means we can do that easily. It’s reassuring to know that there’s somewhere convenient in town where we can continue to do our banking properly.”
