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As part of our commitment to help our local communities, our branches will now offer Slow Shopping sessions. This helps us provide a safe, welcoming and calm environment to those who need a little extra time, space and support to conduct their financial affairs.

Our Slow Shopping sessions allow us to cater for those living with visible, invisible or intellectual disabilities, with no additional noise such as music, dimmed lights where possible, and available staff always on hand to help.

We’re dedicated to ensuring all of our members feel welcome in the communities they’re in, and we’ll look to be there helping where we can every step of the way.

Find out about your local branch’s Slow Shopping hours here:






Sheila at the Smile for Life cafe in Gosforth

Dementia Friends

Andrew Haigh with a nurse from the Northern Centre for Cancer Care

Sir Bobby Robson Foundation

Rob Carter in the Ashington branch

The Prince's Trust