Breathing new life into 155-159 Grainger Street, our Monument branch offers a welcoming space for members, local groups, businesses, charities, and like-minded people to connect. Spanning across five floors, Monument is a space for the whole community to use with bookable areas for events, meetings and community collaboration.
Andrew Haigh, Chief Executive Officer at Newcastle Building Society
“As well as an investment in the bricks and mortar of a building, Monument is an investment in the social and community fabric of our city, which will serve the city’s future for generations to come. A historic building reimagined as a vibrant community hub, the work on Monument shows we’re wholly committed to the places where we are present by bringing together partners, charities, and civic and community leaders in a central space, reflecting our ambition as a place-based, purpose-led organisation.”
Overlooking the iconic Grey’s Monument, our location is easily accessible via local buses, the Metro underground and a short walk away from Newcastle Central train station. Our friendly and knowledgeable team can't wait to help you with a range of mortgage and savings products, with in branch appointments available for mortgage advice. There is also access to face-to-face financial advice from Newcastle Financial Advisers. Next time you're passing, drop by to say hello, we'd love to see you.
Monument through the years
The 200-year-old Grade II listed building, is full of history. Generations have had fond memories tied to this location, as it has housed beloved retailers likes Boots, Geordie Jeans, and French Connection over the years. By refurbishing all five floors, we have restored more than a third of the total space, bringing it back into public use for the first time in decades.
Photo credits: Photos 1968, 1970 and 1996 Grainger Street by Newcastle City Library. Photos 2017 and 2024 Grainger Street by Steve Ellwood.
Branch information
Address
- 155 - 159 Grainger St
- Newcastle upon Tyne
- Tyne & Wear
- NE1 5AE
0191 2614940
Opening times
| Monday | 08:30am - 05:30pm |
|---|---|
| Tuesday | 08:30am - 05:30pm |
| Wednesday | 08:30am - 05:30pm |
| Thursday | 08:30am - 05:30pm |
| Friday | 08:30am - 05:30pm |
| Saturday | 09:00am - 01:00pm |
| Sunday | Closed |
Services
- Savings Review Service - In branch and telephone
- Financial Adviser – In branch, telephone and video advice
- Passbook Accounts - in branch
- Mortgage Adviser - In branch appointments and via telephone
Facilities and accessibility
- Private interview room(s)
- Community Space
- Automatic door
- Level access
- Low level counter
- Hearing aid loop
- Low level access
- Slow Shopping - 11:00am - 1:00pm Wednesday
Meet the team
Robert Boak
Branch Manager
Branch - News
£68,000 awarded to help boost communities in the North East
23 July 2025
Government pauses Cash ISA limits change
11 July 2025
Cash ISA shake up would hit ordinary savers hardest
27 June 2025
Meet your Financial Adviser
You can arrange an appointment to meet with Geoff, from Newcastle Financial Advisers, even if you're not currently a customer.
Find out moreNeed some help?
Pop in to see us in Monument or give us a call, we're always happy to chat.
See above for branch opening times
Newcastle Building Society introduces to Newcastle Financial Advisers Limited for advice on investments, pensions, life and protection insurance, and inheritance tax planning. Aspects of inheritance tax planning are not regulated by the Prudential Regulation Authority nor the Financial Conduct Authority. Newcastle Financial Advisers is a trade name of Newcastle Financial Advisers Limited which is an appointed representative of The Openwork Partnership a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority.
Approved by the Openwork Partnership on 04/07/2025.