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Breathing new life into 155-159 Grainger Street, our Monument branch offers a welcoming space for members, local groups, businesses, charities, and like-minded people to connect. Spanning across five floors, Monument is a space for the whole community to use with bookable areas for events, meetings and community collaboration.

Andrew Haigh stood in head office smiling.

Andrew Haigh, Chief Executive Officer at Newcastle Building Society

“As well as an investment in the bricks and mortar of a building, Monument is an investment in the social and community fabric of our city, which will serve the city’s future for generations to come. A historic building reimagined as a vibrant community hub, the work on Monument shows we’re wholly committed to the places where we are present by bringing together partners, charities, and civic and community leaders in a central space, reflecting our ambition as a place-based, purpose-led organisation.”

Overlooking the iconic Grey’s Monument, our location is easily accessible via local buses, the Metro underground and a short walk away from Newcastle Central train station. Our friendly and knowledgeable team can't wait to help you with a range of mortgage and savings products, with in branch appointments available for mortgage advice. There is also access to face-to-face financial advice from Newcastle Financial Advisers. Next time you're passing, drop by to say hello, we'd love to see you. 

Monument through the years 

The 200-year-old Grade II listed building, is full of history. Generations have had fond memories tied to this location, as it has housed beloved retailers likes Boots, Geordie Jeans, and French Connection over the years. By refurbishing all five floors, we have restored more than a third of the total space, bringing it back into public use for the first time in decades.

Photo credits: Photos 1968, 1970 and 1996 Grainger Street by Newcastle City Library. Photos 2017 and 2024 Grainger Street by Steve Ellwood.

Branch information

Address

  • 155 - 159 Grainger St
  • Newcastle upon Tyne
  • Tyne & Wear
  • NE1 5AE

0191 2614940

Opening times

Monday 08:30am - 05:30pm
Tuesday 08:30am - 05:30pm
Wednesday 08:30am - 05:30pm
Thursday 08:30am - 05:30pm
Friday 08:30am - 05:30pm
Saturday 09:00am - 01:00pm
Sunday Closed

Services

  • Savings Review Service - In branch and telephone
  • Financial Adviser – In branch, telephone and video advice
  • Passbook Accounts - in branch
  • Mortgage Adviser - In branch appointments and via telephone

Facilities and accessibility

  • Private interview room(s)
  • Community Space
  • Automatic door
  • Level access
  • Low level counter
  • Hearing aid loop
  • Low level access
  • Slow Shopping - 11:00am - 1:00pm Wednesday

Meet the team

Man looking straight ahead.

Robert Boak

Branch Manager

Geoff Caisley

Geoff Caisley

Newcastle Financial Adviser - Newcastle

Branch - News

Exterior photo of the Middlesbrough branch.

Cash ISA shake up would hit ordinary savers hardest

A logo reading, What Mortgage Awards - 2025 winners, best Regional Building Society.

We’re on cloud nine following our latest win

South Shields branch

Base rate change, May 2025 

Meet your Financial Adviser

You can arrange an appointment to meet with Geoff, from Newcastle Financial Advisers, even if you're not currently a customer.

Find out more

Need some help?

Pop in to see us in Monument or give us a call, we're always happy to chat.

See above for branch opening times

Newcastle Building Society introduces to Newcastle Financial Advisers Limited for advice on investments, pensions, life and protection insurance, and inheritance tax planning. Aspects of inheritance tax planning are not regulated by the Prudential Regulation Authority nor the Financial Conduct Authority. Newcastle Financial Advisers is a trade name of Newcastle Financial Advisers Limited which is an appointed representative of The Openwork Partnership a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority.

Approved by the Openwork Partnership on 04/07/2025.