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Home Our branches Durham

Our Durham branch is located on Saddler Street and offers customers a range of mortgage and savings products. The branch sits amongst other stores on the cobbles and is led by a team of friendly and professional staff. You can also talk to a Newcastle Financial Adviser who will provide you with tailored face-to-face financial advice. 

Branch information

Address

  • 73/75 Saddler Street
  • Durham
  • County Durham
  • DH1 3NP

0191 384 3182*

Opening times

Monday 9:15am - 5:00pm
Tuesday 9:15am - 5:00pm
Wednesday 9:15am - 5:00pm
Thursday 9:15am - 5:00pm
Friday 9:15am - 5:00pm
Saturday 9:00am - 12:00pm
Sunday Closed

Services

  • Savings Review Service - In branch and telephone
  • Mortgage Adviser – Telephone advice
  • Financial Adviser – In branch, telephone and video advice
  • Passbook Accounts - In branch

Facilities and accessibility

  • Private interview room(s)
  • Parking nearby
  • Level access
  • Low level counter
  • Hearing aid loop
  • Slow Shopping - 3:00pm - 4:00pm Friday

Meet the team

Newcastle Building Society colleague

Andy Urwin

Branch Manager

Newcastle Financial Adviser, Lee Metters

Lee Metters

Newcastle Financial Adviser - Durham

Branch - News

Newcastle Building Society's Cobalt office

Newcastle Building Society announces 2025 financial results

06 March 2026

 Monument branch colleagues inside the branch beside a Changing Lives banner and staff member.

A community effort to help change lives this winter

20 January 2026

 A person dropping a wooly hat into a festive donation bin.

Help Change Lives this Christmas

18 December 2025

Meet your Financial Adviser

You can arrange an appointment to meet with Lee, from Newcastle Financial Advisers, even if you're not currently a customer.

Find out more

Need some help?

Pop in to see us in Durham or give us a call, we're always happy to chat.

0191 384 3182*

See above for branch opening times

Newcastle Building Society introduces to Newcastle Financial Advisers Limited for advice on investments, pensions, life and protection insurance, and inheritance tax planning. Aspects of inheritance tax planning are not regulated by the Prudential Regulation Authority nor the Financial Conduct Authority. Newcastle Financial Advisers is a trade name of Newcastle Financial Advisers Limited which is an appointed representative of The Openwork Partnership a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority.

Approved by the Openwork Partnership on 12/03/2026.

*Calls to 01 numbers are standard UK geographic landline numbers that are typically included in any bundled minutes or free call packages. The actual cost you are charged will depend on your landline or mobile provider. Please contact them to get information about the cost of the call. We may monitor and record telephone calls for training and security purposes.