You can get in touch with Newcastle Building Society online, over the phone or in person. Our FAQs may be able to help you. You can find the answers here to commonly asked questions on savings, ISAs, Lifetime ISAs, and mortgages.
You can view information on how to fund your account and how to transfer funds from your Newcastle Building Society account.
Our call centre is open Monday to Friday 8am - 6pm should you need further assistance. You can find the number for the most relevant department below.
| Savings & Investments | 0345 734 4345 |
| Business Savings Accounts | 0345 609 9292 |
Savings & Investments lines open Monday to Friday 8am - 6pm
Business Savings Accounts lines open Monday to Friday 9am - 5pm
Calls to 0345 numbers cost the same as a call to a standard ‘01’ or ‘02’ landline number, even when calling from a mobile. Calls from landlines and mobiles are included in any bundled minutes or free call packages. The actual cost you are charged will depend on your landline or mobile provider. Please contact them to get information about the cost of the call. We may monitor and record telephone calls for training and security purposes.
| New Borrowing | 0345 606 4488 |
| Additional Borrowing | 0345 606 4488 |
| Application Updates | 0345 606 4488 |
| Product Transfers | 0345 605 0022 |
| General Enquiries | 0345 601 0014 |
| Balance Enquiries | 0345 600 5157 |
| Solicitor Enquiries | 0345 600 4346 |
| Payment Difficulties | 0345 702 3083 |
Lines open Monday to Friday 8am - 6pm
Payment Difficulties lines open 9am - 6pm, Monday to Thursday, and from 9am - 5pm on Friday
| Newcastle Financial Advisers | 0345 600 4330 |
Lines open Monday to Friday 9am - 5pm
Other ways to get in touch:
If you would like to contact us about anything please fully complete our online contact form.
Please note: We are unable to respond to requests for account specific information via email; if you require an account specific response please provide us with your telephone number and we will call you or you can call us on 0345 734 4345. Our lines are open Monday to Friday, 8am – 6pm (excluding bank holidays).
Calls to 0345 numbers cost the same as a call to a standard ‘01’ or ‘02’ landline number, even when calling from a mobile. Calls from landlines and mobiles are included in any bundled minutes or free call packages. The actual cost you are charged will depend on your landline or mobile provider. Please contact them to get information about the cost of the call. We may monitor and record telephone calls for training and security purposes.
If you have an online account you can send us a Secure Message which is safer and more secure than email and we will be able to respond to account specific queries.
If you'd like to contact or visit your local branch, please use our branch finder.
You can also write to our Principal Office for any postal correspondence:
Newcastle Building Society
1 Cobalt Park Way,
Wallsend,
NE28 9EJ
To make a complaint, please visit our dedicated Complaints page.
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