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Home Help and support Existing LV= Home Insurance Customer Information

From 1st April 2024 we no longer provide LV= home insurance services. 

If you currently hold a policy with LV= this will continue to operate as normal and no action is needed.

Make a claim 

If your Home Insurance policy is with LV= and arranged by Newcastle Building Society, you will continue to contact LV= to make your claim. 

  • If it’s not urgent, the quickest and easiest way to make a claim is to log in or register your account. View more information on LV='s website. 
  • Or you can call LV= on 0330 678 5000, call rates may vary and lines are open Monday to Friday 8am - 6pm and Saturday 8am - 4pm. If you have an emergency, call 0330 678 5246, lines are open 24 hours a day. 

What you'll need

We understand making a claim can seem complex, but having the following information to hand could help when processing your claim with LV=: 

  • The name and address of all policyholders 
  • Your policy number 
  • What was lost or damaged 
  • When and how the incident happened 
  • Whether anyone was hurt 

FAQs

How do I know if I have an LV= My Account?

You'll automatically have an account if you saved a quote or if you chose to sign up after buying or renewing a policy. Visit LV.com/account/login to log in to your account or set up a new one.

How do I register for an LV= home insurance My Account?

If you don’t have an account yet, you can register for via LV=’s online form.

What can I do in LV=’s My Account?

Log in to your account to view and download your policy documents and view any saved quotes. If you don’t already have one, you can register for your new LV= account.

I have forgotten my password for my home insurance quote and cannot retrieve it

When you saved your quote, you should have received an email from LV= with details of your quote and how to access it again. If the email isn't in your inbox, please check your spam or junk folders in case it's in there. If you still can't find it, you can reset your password in My Account by clicking the ‘I’ve forgotten my password’ link.

Who are the insurance regulators?

There are two financial services regulators; the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA).

LV= key documents 

Download LV= Insurance Terms and Conditions Document (PDF, 283 KB)

Download LV= Home Silver IPID (PDF, 137 KB)

Download LV= Home Gold IPID (PDF, 135 KB)

Download LV= Home Legal Expenses Document (PDF, 134 KB)

Download LV= Home Emergency Document (PDF, 144 KB)

Download LV= How we use your Personal Information (PDF, 209 KB)

Download LV= Your cover and limits (PDF, 412 KB)

Newcastle Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Newcastle Building Society is registered on the Financial Services Register under the firm reference number 156058. Registered Office: 1 Cobalt Park Way, Wallsend, NE28 9EJ.

LV= and Liverpool Victoria are registered trademarks of Liverpool Victoria Financial Services Limited and LV= and LV= Liverpool Victoria are trading styles of the Liverpool Victoria General Insurance Group of companies. Liverpool Victoria Insurance Company Limited, registered in England and Wales number: 3232514 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number: 202965. Registered address: 57 Ladymead Guildford, Surrey, GU1 1DB. Tel. 0330 1239970.