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Make a claim

How to make your claim

If your Home Insurance policy has been arranged by Newcastle Building Society, you will need to contact LV= to make your claim.

If it's not urgent the quickest and easiest way to make a claim is to log in or register your account. For more information on this click here.

Or you can call LV= on 0330 678 5555, call rates may vary and lines are open 24 hours a day.

What you'll need

We understand making a claim can seem complex, but having the following information to hand could help when processing your claim with LV=:

  • The name and address of all policyholders
  • Your policy number
  • What was lost or damaged
  • When and how the incident happened
  • Whether anyone was hurt

Buildings and contents insurance is arranged by Newcastle Building Society and underwritten by Liverpool Victoria Insurance Company Limited. LV= and Liverpool Victoria are registered trademarks of Liverpool Victoria Financial Services Limited and LV= and LV= Liverpool Victoria are trading styles of the Liverpool Victoria General Insurance Group of companies. Liverpool Victoria Insurance Company Limited, registered in England and Wales number: 3232514 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number: 202965. Registered address: 57 Ladymead, Guildford, Surrey, GU1 1DB. Tel. 0330 1239970.