We care about your wellbeing and the security of your finances. Fraudsters are sophisticated in the ways they try to steal your identity or your money. That’s why we’ve put together comprehensive information to help you become more aware of fraud.
This information details the proactive measures we’re taking to safeguard you and your money. It also provides information on how to report any concerns of scams or fraudulent activity you may have.
We encourage you to read through this information to stay informed and protected. Your safety is our priority and we’re here to support you every step of the way.
How can we help?
I think I've been the victim of a scam
We’ll take you through information about Authorised Push Payment (APP) fraud, what to do if you think you’ve been a victim and how to claim reimbursement.
What we’re doing to protect you
The safety of our customers, colleagues and communities is very important to us. Find out how we protect you against fraud.
Protect yourself against fraud
Learn about types of fraud and the various ways of protecting yourself.
Reporting a scam or fraud
If you believe you have fallen victim to fraud, have concerns of fraudulent or suspicious activity on your account, or have received account opening documents for an account you have not applied for, please talk to us.
The fastest way to alert us so we can act is to call us on the below details or visit your local branch.
Savings & Investments: 0345 734 4345, lines are open Monday to Friday 8am - 6pm.
Business Savings Accounts: 0345 609 9292, lines are open Monday to Friday 9am - 5pm.
Visit our contact us page for other ways to get in touch with us outside of these working hours and/or if you have concerns about your mortgage application or account.
If you believe you have been the victim of fraud, you should also report this to the Police. You may wish to check your credit file to understand if any fraudulent credit has been taken out in your name.
You can also report scams or fraud to Action Fraud by calling 0300 123 2040.
Get independent advice
If you're worried about scams or fraud there is also free and independent advice available.
Action Fraud is the UK’s national reporting centre for fraud and cybercrime, providing up-to-date alerts on common scams and advice on what to do if you become a victim.
Take Five is a national campaign offering advice on how you can protect yourself against fraud.
Stop! Think Fraud is a national campaign which provides anti-fraud advice to the public and signposts victims to relevant organisations for further advice and support.
CIFAS is the UK’s fraud prevention community which can support victims of fraud through information requests and protective measures against your personal details.
ScamSmart from the FCA is a campaign which provides a warning list to help identify and avoid scams and allows reporting of scammers.
Crimestoppers is an independent UK charity which allows anonymous crime reporting.
Get Safe Online offers practical advice on protecting your personal information and finances online.
NCSC offers valuable tips and information on safeguarding your digital life, including securing your accounts and recognising phishing attempts.
