We care about you and the safety of your finances. Fraudsters are clever in the ways they try to steal your identity or your money. That’s why we have put together this guide to help you stay aware of fraud. 

This information shows the steps we take to protect you and your money. It also tells you how to let us know if you have any concerns about scams or fraud.  

We encourage you to read this to stay informed and protected. Your safety is our priority and we are here to support you every step of the way.  

How can we help?

  • I think I've been the victim of a scam

    We will explain what Authorised Push Payment (APP) fraud is, what to do if you are a victim, and how to ask for your money back.

    Authorised push payment fraud

  • What we’re doing to protect you

    The safety of our customers, colleagues and communities is very important to us. Find out how we work to keep you safe from fraud.  

    Protecting you against fraud

  • Protect yourself against fraud

    Learn about the different types of fraud and ways to stay safe.

    Fraud prevention

Reporting a scam or fraud 

If you think you have been a victim of fraud, or if you are worrying about activity on your account, please talk to us. You should also contact us if you get documents for an account you did not open. 

The fastest way to reach us is to call or visit your local branch:

  • Savings and Investments: 0345 734 4345* (Mon to Fri, 8am to 6pm)  
  • Business Savings: 0345 609 9292* (Mon to Fri, 9am to 5pm)  

For help outside of these hours, or for worries about your mortgage, please visit our contact us page. 

If you believe you have been a victim of fraud, you should also let the Police know. You may also want to check your credit file to see if any credit has been taken out in your name.  

You can also report scams or fraud to Report Fraud by calling 0300 123 2040. 

Get independent advice

If you're worried about scams or fraud there is also free and independent advice available. 

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