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Situated in the heart of the high street, our Chester-le-Street branch offers a wide variety of savings and mortgage products. The branch sits just opposite the entrance to St. Cuthbert’s Walk Shopping Centre and is easily accessible, with car parks located at the rear of the branch. Within the branch, our dedicated team of staff offer you a professional and friendly service and you can talk to a Newcastle Financial Adviser who will provide you with valuable face-to-face financial advice.

Our recently refurbished branch is light, bright and modern, though maintains the values of a traditional building society to ensure all our customers receive a memorable experience.

Branch information


  • 42 Front Street
  • Chester-le-Street
  • County Durham
  • DH3 3BG

0191 388 5266

Opening times

Monday 9:00am - 4:00pm
Tuesday 9:00am - 4:00pm
Wednesday 9:00am - 4:00pm
Thursday 9:00am - 4:00pm
Friday 9:00am - 4:00pm
Saturday 9:00am - 11:45am
Sunday Closed

This branch may be closed for a lunch break from 1pm to 2pm, Monday to Friday. Please call to check with the branch if you plan to visit between these times.


  • Savings Review Service - In branch and telephone
  • Mortgage Adviser – Telephone advice
  • Financial Adviser – In branch, telephone and video advice

Facilities and accessibility

  • Private interview room(s)
  • Parking nearby
  • Level access
  • Low level counter
  • Hearing aid loop
  • Slow Shopping - 2:00pm - 4:00pm Wednesday

Meet the team

Yarm's Branch Manager, Bev. Smiling in front of a white background.

Bev Toole

Branch Manager

Newcastle Financial Adviser, Lee Metters

Lee Metters

Newcastle Financial Adviser - Chester-le-Street

Branch - News

Vote now in the What Mortgage Awards 2024

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Newcastle Building Society Darlington Branch exterior

Improving branch services for the whole community

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A panel of speakers on a stage, talking to a group of people sat at tables. In the background is Newcastle Building Society's purpose: "Connecting our communities with a better financial future".

Connect, Collaborate and Make a Difference

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Meet your financial adviser

You can arrange an appointment to meet with Lee, from Newcastle Financial Advisers, even if you're not currently a customer.

Find out more

Need some help?

Pop in to see us in Chester-le-Street or give us a call, we're always happy to chat.

0191 388 5266

See above for branch opening times

Newcastle Building Society introduces to Newcastle Financial Advisers Limited for advice on investments, pensions, life and protection insurance, and inheritance tax planning. Aspects of inheritance tax planning are not regulated by the Prudential Regulation Authority nor the Financial Conduct Authority. Newcastle Financial Advisers is a trade name of Newcastle Financial Advisers Limited which is an appointed representative of The Openwork Partnership a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority.

Approved by the Openwork Partnership on 27/03/2024.