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Situated in the heart of the high street, our Chester-le-Street branch offers a wide variety of savings and mortgage products. The branch sits just opposite the entrance to St. Cuthbert’s Walk Shopping Centre and is easily accessible, with car parks located at the rear of the branch. Within the branch, our dedicated team of staff offer you a professional and friendly service and you can talk to a Newcastle Financial Adviser who will provide you with valuable face-to-face financial advice.

Our recently refurbished branch is light, bright and modern, though maintains the values of a traditional building society to ensure all our customers receive a memorable experience.

Branch information


  • 42 Front Street
  • Chester-le-Street
  • County Durham
  • DH3 3BG

0191 388 5266

Opening times

Monday 9:00am - 4:00pm
Tuesday 9:00am - 4:00pm
Wednesday 9:00am - 4:00pm
Thursday 9:00am - 4:00pm
Friday 9:00am - 4:00pm
Saturday 9:00am - 11:45am
Sunday Closed

This branch may be closed for a lunch break from 1pm to 2pm, Monday to Friday. Please call to check with the branch if you plan to visit between these times.


  • Savings Review Service - In branch and telephone
  • Mortgage Adviser – Telephone advice
  • Financial Adviser – In branch, telephone and video advice
  • Estate Planning Consultant – In branch and at home advice
  • Insurance Specialist – In branch and telephone review

Facilities and accessibility

  • Private interview room(s)
  • Parking nearby
  • Level access
  • Low level counter
  • Hearing aid loop
  • Slow Shopping - 2:00pm - 4:00pm Wednesday

Meet the team

Sarah Colvil, Newcastle Building Society Branch Manager

Sarah Colvil

Branch Manager

Newcastle Financial Adviser, Lee Metters

Lee Metters

Newcastle Financial Adviser - Chester-le-Street

Branch - News

A group of Newcastle Building Society waving their arms in the air and stood behind a sign that says "Winner!"

Celebrating double success at industry awards

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Two of our colleagues from Newcastle Financial Advisers inside our Head Office at Cobalt Business Park. On the left is Beth Hunter, Paraplanning Team Leader, and on the right is Beth Muir, Operations Team Leader.

Newcastle Financial Advisers strengthens operations team

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Newcastle Building Society's Cobalt office

Newcastle Financial Advisers strengthens management team

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Meet your financial adviser

You can arrange an appointment to meet with Lee, our Chester-le-Street Branch Financial Adviser, even if you're not currently a customer.

Find out more

Need some help?

Pop in to see us in Chester-le-Street or give us a call, we're always happy to chat.

0191 388 5266

See above for branch opening times