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Connecting our communities with a better financial future

As a purpose-led organisation we’re committed to the people and places that make up our heartland. Here's how we do it:

We help people to own their own home, to save and to plan their finances

We help our customers to save and plan their finances by offering consistently fair rates on a range of savings accounts through our branch network and online. We also help people to own their own home, taking care to personally asses each customer on their merits. We help people with very different circumstances and requirements, such as first time buyers, people borrowing in retirement and the self-employed. We offer long-term financial planning through our Newcastle Financial Advisers subsidiary, with a qualified, professional financial adviser available in all of our branches.

We build lasting, authentic relationships with our customers and partners

We're always listening to our customers and finding new ways to deliver the services they need. We're committed to maintaining financial services on our high streets and believe in the power of warm, friendly face-to -face customer conversations. Our convenient branch services are supported by our popular savings app, and online account opening and servicing options.

We foster inclusion, diversity and positive change at work and in our communities

We're committed to being an inclusive organisation, both as a place to work and in our approach to our communities. We help our communities to create positive change through a variety of partnerships, including long-term relationships with the Newcastle United Foundation and The Prince's Trust. We also provide significant financial support to local good causes through our grants programme. Since 2016, our Community Fund has contributed over £2.1m in grants and partnerships to a wide variety of charities and projects across the region.

We aim to deliver a great place to work where people are empowered to realise their potential

We provide opportunities for our colleagues to build meaningful careers and are committed to developing talent from a range of different backgrounds. We provide opportunity for all our colleagues to make a real and positive difference to the people and places that mean the most to them.

We care for our environment and ensure its sustainability for future generations

We fully recognise our responsibility to care for our environment and support a sustainable future for our communities. We will make positive changes to improve our own sustainability but also work with our members and partners to help them to reduce their environmental impact.

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