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We're committed to supporting customers who may be facing difficulties.

That's why we've partnered with Citizens Advice Gateshead to create Helping Hand. It's a service dedicated to our members so they can talk to an expert adviser and get support when they need it.

They provide free, confidential and impartial advice, information and guidance on a range of issues. Including: welfare benefits, housing, debt, financial wellbeing, relationships, community care, grants, and discrimination at work.

Helping Hand

Newcastle Building Society fund a full time advice expert.  A dedicated telephone and email service is available to our members and colleagues.  They can access quick support in a way which works for them.

  • Free advice and guidance that is confidential and impartial
  • Available to all of our customers and colleagues, regardless of their location
  • Accessible via phone, email, or video
  • Support with access to benefits, Universal Credit, budgeting, and debt management
  • Help with issues, including housing and relationships
  • Emergency financial support and help accessing food banks

To access Helping Hand, pop into your nearest branch if you are a branch customer. 

If you have a mortgage with us call, 03457 023 083. If you opened an account with us online, call 03457 344 345.

View our Helping Hand infographic (PDF, 150KB).

Alison Dunn, chief executive of Citizens Advice Gateshead, smiling at the camera

People need independent advice and information, so we’re proud to be working alongside Newcastle Building Society to make sure their members and colleagues get the support they need during difficult times.

Alison Dunn

Chief Executive, Citizens Advice Gateshead

Two colleagues sat at a computer desk in our Head Office

Need further support?

With the rising cost of living, staying in control of your money can be challenging. If you are concerned about your mortgage payments or wider finances, we're here to help.