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If your current mortgage deal is ending, or you're on our standard variable mortgage rate, then you might be wondering how to switch your mortgage to a different deal. View our range of existing customer products.

We like to reward our loyal mortgage customers, so we have a range of exclusive rates just for our existing customers. These deals offer preferential rates to those offered to new customers.

The Mortgage Charter allows you to arrange a new deal up to 6 months before your current deal ends. You can change your mortgage deal within the 6 month period, should you find a better like for like deal with us. Please be advised that you must secure your new product rate at least 2 weeks before your maturity date to ensure your new deal is in place. If you wish to make a change, you can contact one of our mortgage advisers or your mortgage broker if they arranged your mortgage deal for you. To arrange a new deal, please call us on 0345 606 4488. We’re available Monday to Friday from 8am – 6pm.

We implemented our Mortgage Charter changes on 1 August 2023. From this point, we began contacting customers 6 months before the maturity of their mortgage deal. Prior to this, customers were contacted 3 months before maturity.

What happens when my mortgage deal ends?

We will write to you around 6 months ahead of your current deal ending.

At this point you have the following options:

  • Switch your product online
  • Speak to one of our mortgage advisers
  • Speak to a mortgage broker

Your letter will include a unique reference code which will allow you access to our online mortgage deal switching service.*

What happens if I would prefer to have mortgage advice?

If you're unsure which rate to switch to, or your circumstances have changed, we offer a free, fully advised interview service with one of our mortgage advisers. Our mortgage advisers take appointments between 9am - 8pm Monday to Friday and 9am - 3pm on a Saturday. If you would like to arrange an appointment, please call our mortgage contact centre on 0345 606 4488. Our contact centre is open Monday to Friday 8am - 6pm. 

Alternatively, you may wish to secure advice from an independent mortgage broker.

If beneficial to do so, you can switch to one of our current mortgage deals and we can arrange the switch before your current mortgage term matures if you wish. To say thank you for your continued loyalty we will waive any Early Repayment Charges, if you were due to pay these. This means you could potentially save money earlier. Please note that Early Repayment Charges are only waived if you have less than 6 months left on your current mortgage term.

If you do nothing, when your current deal comes to an end, your mortgage will usually revert to our Standard Variable Rate.

What happens if my current deal isn't due to end and I want to move to a new home?

You don’t have to wait until your existing product ends to review your mortgage. 

Our qualified advisers will be happy to talk you through everything including whether you'll be able to transfer your mortgage deal to a new property, and which is the most suitable mortgage deal available to you.

Simply call us on 0345 606 4488 to make an appointment. 

If your product is currently on our Standard Variable Rate (SVR), please review the SVR section below.

Alternatively, please see our moving home page for more detail.

My product is currently on Standard Variable Rate (SVR), what does this mean?

Standard Variable Rate (SVR) is a variable rate which can rise or fall over time. Following a change to our SVR, your mortgage payment will change too and these changes can be outside of a Bank of England Base Rate change. 

SVR provides the flexibility to make unlimited overpayments in order to repay your balance earlier. You can also switch to a new deal at any point without incurring Early Repayment Charges (ERC) (subject to availability). 

How do I switch my mortgage from Standard Variable Rate (SVR) to a new deal?

If you would like to switch from SVR to an alternative product, you have a number of options. 

If you are comfortable making your decision without the need for mortgage advice you can arrange a new deal on a non-advised basis by calling 0345 606 4488*. Lines are open Monday to Friday, 9am to 5pm. 

If you are unsure what deal to switch to or your circumstances have changed, you may need mortgage advice. Below are the options available to you should you wish to keep your mortgage with us: 

  • Contact our Mortgage Advice Team who would be delighted to assist you. Call 0345 605 0022*, with appointments available from Monday to Friday, 8am to 8pm and Saturday, 9am to 3pm
  • Contact your original mortgage broker, who has access to all of our existing customer deals 

View our current existing customer mortgage deals.

Man and woman sat in living room looking at a laptop smiling.

Access our online mortgage deal switching service

Our online product switching tool can only be used with a unique reference number which is issued ahead of your current deal ending. The tool can only transfer existing mortgage balances to a new deal.

0345 606 4488

Lines open Monday to Friday, 9am to 6pm.

Mortgage Charter FAQs

What has changed?

Newcastle Building Society already offers a wide range of options to anyone struggling with their mortgage payments. On top of this, the Society has now agreed to additional measures to support customers as part of the Mortgage Charter. Details of the commitment can be seen on the Government’s website.

Who can benefit from the Mortgage Charter?

Support under the Charter is available for customers with residential mortgages and to borrowers who are up to date with their payments. However, there is support available for all mortgage customers of the Society outside of the Mortgage Charter measures. 

To qualify for the measures of support within the Mortgage Charter you must be up to date with your mortgage payments, have a UK residential mortgage and have more than 12 months remaining on your mortgage term.

What options are available under the Mortgage Charter?

Temporary Interest Only, term extension and/or arranging a new deal 6 months* before your current deal ends.

*We implemented our Mortgage Charter changes on 1 August 2023. From this point, we began contacting customers 6 months before the maturity of their mortgage deal. Prior to this, customers were contacted 3 months before maturity.

What other help is available?

We’re committed to helping our customers and if the Mortgage Charter options aren’t right for you, there may be different options depending on your situation. Please call us on 0345 702 3083, with lines open 9am - 6pm, Monday to Thursday, and from 9am - 5pm on Friday. Alternatively if you are already in financial difficulty please refer to our mortgage payment difficulties page.

*You will be unable to switch your mortgage product online if any of the following apply to you:

  • You require mortgage advice
  • Your circumstances have changed
  • You disagree with the valuation we have provided
  • You have multiple parts to your mortgage

If any of these circumstances apply to you, please call us on 0345 606 4488 to discuss further.

Please note once your mortgage maturity date has passed you will be unable to arrange a transfer online.