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We're committed to the people and places that make up our heartland

We help members from all walks of life own their own home, save for the future, and receive trusted financial advice. We’ve been providing essential services to generations of members for more than 160 years.

Last year, we focused on building and strengthening the relationships we have in our communities.

Our 2023 Community Impact summarises how we achieved this, through our community contributions, long-term partnerships, colleague volunteering, and innovative approach to making face-to-face financial services convenient and accessible.

Download Community Impact 2023

Take a look at some of our highlights from 2023

From dragon boat racing and hiking great fells to trying our hand at DIY, our colleagues have been the driving force of our community work in 2023. They've been generous with their time, energy, and skills and helped bring our Purpose to life.

Total value of our community impact was equal to


Number of colleagues who volunteered


Financial benefit realised through our Helping Hand service


A volunteering milestone 

In 2023, our colleagues volunteered more than 10,000 hours of their time, skills, and experience to causes that they are passionate about.

From coaching sports and teaching tech skills to children to participating in Pride parades and marshalling at sporting events, they supported a range of activities in their communities. 

A little boy and girl sat at a table beside a Newcastle Building Society colleague. All three are smiling at something they're watching on the tablet in front of them.

We have volunteering-friendly policies, including two paid volunteering days each year, that empower colleagues to support their local communities in ways that are flexible and work for them. If you'd like to help make a difference, why not join the team?

Record community grant support

Throughout 2023, the Newcastle Building Society Community Fund at the Community Foundation continued to support local charities working to tackle issues linked to employability, food poverty, debt management, homelessness, and the environment. 

A total of £170,253 was awarded to 45 charities across the North East, Cumbria and North Yorkshire, with our largest ever allocation of small grants awarded in the spring. 

Community Campus, a Newcastle Building Society colleague volunteering with a North East charity.

Our Community Fund grants

Since 2016, we’ve awarded more than £1.7m to benefit local causes and make a real difference in the areas we’re based. Take a look at the local charities we've supported over the years.

Some grants from 2023 include:

A lady packing a shopping bag full of food from a food pantry.

Grace House

Two ladies stood smiling, with their arms around each other, in a community centre kitchen.

YMCA Newcastle

A group of four people holding some animals, including a bearded dragon and a frog.

Hartlepower Community Trust

A group of people standing in a stream.

Tyne Rivers Trust


Two people sat together chatting and the man is smiling at something the lady has said.

Walking With in North Tyneside

A man and woman facing each other and smiling, as they kneel beside a plant pot filled with soil.


A group of Newcastle Building Society colleagues at Newcastle Quayside stood cheering beside the River Tyne, with the Tyne Bridge behind them.

Download Community Impact 2023

To find out more about how we’ve been making a real difference in the areas we’re based, download Community Impact 2023.