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Our colleagues volunteer their time, energy, and skills to drive positive change in our communities.

Our Purpose is connecting our communities with a better financial futures, and a core part of that is to help make positive change within them. Volunteering is just one of the ways our colleagues help bring this to life.

We have volunteering-friendly policies so that colleagues can use their time flexibly to support good causes and make a real difference. This includes two paid volunteering days. They regularly support a range of activities, including supporting employability workshops, delivering meal services, mentoring, sports coaching and more.

Colleagues who volunteered in 2024


Total number of hours volunteered


Equivalent number of working days


Through our partnership with the Community Foundation Tyne & Wear and Northumberland, we're also looking at how we can deliver greater impact through our volunteering. In line with some of the Foundation's Vital Signs data, we're focusing our volunteering efforts around these themes.

Here's some of our volunteering highlights:

Close up of a man and two boys. One of the boys is holding a rugby ball in his hands and the man is pointing his arm towards the right to show the boys where to throw the ball.

Paul Edwards, our Head of Enterprise Risk, was asked by a local middle school to coach an after-school rugby club after they struggled to access a qualified coach. He was keen to help more kids experience rugby by breaking down the barriers to access.

To celebrate Earth Week, our Environment Task Force set up a Society-wide clean up across our head office and branch network. Together, colleagues spent 220 hours collecting around 100 bags of waste!

You might also be interested in:

two colleagues litter picking by bushes and trees

Volunteers’ Week 2024: Celebrating the benefits of volunteering

Two of our IT colleagues volunteering at a Newcastle United Foundation STEM session for schoolchildren.

Tech skills volunteering with Newcastle United Foundation

Three ladies chatting and laughing with each other at Apna Ghar.

Community Impact