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Newcastle Building Society - Home

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You can get in touch with Newcastle Building Society online, over the phone or in person. Our FAQs may be able to help you. You can find the answers here to commonly asked questions on savingsISAs, Lifetime ISAs, and mortgages.

You can view information on how to fund your account and how to transfer funds from your Newcastle Building Society account.

Our call centre is open Monday to Friday 8am - 6pm should you need further assistance. You can find the number for the most relevant department below.

Savings
Savings & Investments0345 734 4345
Business Savings Accounts 0345 609 9292

Please note, due to high call volumes, our wait times are longer than normal. Please refer to our Help and Support section before calling.

Savings & Investments lines open Monday to Friday 8am - 6pm

Business Savings Accounts lines open Monday to Friday 9am - 5pm

Calls to 0345 numbers cost the same as a call to a standard ‘01’ or ‘02’ landline number, even when calling from a mobile. Calls from landlines and mobiles are included in any bundled minutes or free call packages.  The actual cost you are charged will depend on your landline or mobile provider. Please contact them to get information about the cost of the call. We may monitor and record telephone calls for training and security purposes.

Mortgages
New Borrowing  0345 606 4488
Additional Borrowing    0345 606 4488
Application Updates   0345 606 4488
Product Transfers0345 605 0022
General Enquiries0345 601 0014
Balance Enquiries0345 600 5157
Solicitor Enquiries  0345 600 4346
Payment Difficulties0345 702 3083

Lines open Monday to Friday 8am - 6pm 
Payment Difficulties lines open 9am - 6pm, Monday to Thursday, and from 9am - 5pm on Friday

Newcastle Financial Advisers
Newcastle Financial Advisers0345 600 4330

Lines open Monday to Friday 9am - 5pm 

Other ways to get in touch:

Email us

If you would like to contact us about anything please fully complete our online contact form.

Please note: We are unable to respond to requests for account specific information via email; if you require an account specific response please provide us with your telephone number and we will call you or you can call us on 0345 734 4345. Our lines are open Monday to Friday, 8am – 6pm (excluding bank holidays).

Calls to 0345 numbers cost the same as a call to a standard ‘01’ or ‘02’ landline number, even when calling from a mobile. Calls from landlines and mobiles are included in any bundled minutes or free call packages.  The actual cost you are charged will depend on your landline or mobile provider. Please contact them to get information about the cost of the call. We may monitor and record telephone calls for training and security purposes.

Secure Messaging

If you have an online account you can send us a Secure Message which is safer and more secure than email and we will be able to respond to account specific queries.

Visit or contact a branch

If you'd like to contact or visit your local branch, please use our branch finder.

Write to us

You can also write to our Principal Office for any postal correspondence:

Newcastle Building Society
1 Cobalt Park Way,
Wallsend,
NE28 9EJ

Make a complaint

To make a complaint, please visit our dedicated Complaints page.

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Open a savings account

Browse our range of savings products.

Our savings products
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Get some financial advice

Whatever your needs, a branch-based Newcastle Financial Adviser is here to help.

Book an appointment
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Talk to a member of the branch team

You can arrange to speak to someone in branch or over the phone.

Find out more

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