Contact us

• Savings accounts: 0345 734 4345* (Mon to Fri, 8am to 6pm) 
• Business savings: 0345 609 9292* (Mon to Fri, 9am to 5pm)

• Mortgages: 0345 601 0014*  
• Solicitor questions: 0345 600 4346*

Lines are open: Mon to Fri, 8am to 6pm. 

• Mortgage payment difficulties: 0345 702 3083*

The line for mortgage payment difficulties is open Mon to Thu, 9am to 6pm and Fri, 9am to 5pm. 

• Newcastle Financial Advisers: 0345 600 4330* (Mon to Fri, 9am to 5pm)

The quickest way to tell us is to call or visit a branch. If you think you are a victim of fraud, you should also tell the police. You should also check your credit file. This shows if someone has tried to take out a loan in your name. 

• Savings: 0345 734 4345* (Mon to Fri, 8am to 6pm) 
• Business savings: 0345 734 4345* (Mon to Fri, 9am to 5pm) 
• Mortgages: 0345 601 0014* (Mon to Fri, 8am to 6pm) 

To email us, please use our online contact form.

Note: We cannot give out account details by email. If you need help, leave your phone number and we will call you back. Or you can call us on 0345 734 4345* (Mon to Fri, 8am to 6pm).

If you have an online account you can send us a secure message. This is safer than email. It lets us answer questions about your private account details.

Use our branch finder to see where your local branch is. 

Newcastle Building Society, 1 Cobalt Park Way, Wallsend, NE28 9EJ. 

If you aren't happy, please visit our complaints page.