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Support and guidance, when you need it most.

Through our partner, Co-op Legal Services, we can help bereaved families with free practical support and guidance when dealing with the affairs of a loved one.

This free service can provide much needed support at what can be a difficult time. The Co-op Legal Services Bereavement team can help you with:

Registering the death
Co-op Legal Services will explain the registration process and provide guidance if the death has been referred to the coroner and an inquest is going to be held.

Notifying financial institutions
Co-op Legal Services can provide you with pre-populated letters to send to banks, building societies and other financial institutions. This is important to prevent attempted identify fraud or unwanted transactions.

Stopping unwanted mail
By activating mail suppression, Co-op Legal Services can stop unwanted junk mail being sent to the deceased.

Co-op Legal Services can refer you to the Government Tell Us Once (TUO) service and provide pre-populated letters to notify the DVLA, DWP and other organisations where the TUO service is not available.

Managing social media accounts
The Co-op Legal Services team can provide advice on how to close or memorialise a loved one’s social media accounts.

Notifying insurance providers
Co-op Legal Services can help you get in touch with home and car insurers to let them know your loved one has died.

Probate and estate administration
The Co-op Legal Services team can let you know if probate is likely to be needed. If it is, they can arrange a free appointment with a consultant to help explain the process and provide a fixed fee no obligation quotation.

Family law issues
If you were living with your loved one when they died but weren’t married, there may be financial implications for you. Co-op Legal Services can provide guidance if you have questions or concerns about property, savings and other assets.

Carer redundancy
Co-op Legal Services can explain the entitlements of employed carers, as well as the entitlements of any family members who undertook the role of carer.

Co-op Membership

  • Co-op Members save £100 or 5% off probate and estate administration services, whichever is higher, provided by Co-op Legal Services.
  • For advice or to find out more you can call Co-op Legal Services direct on 0333 331 5490.

Book a branch appointment

To arrange a no obligation appointment contact your local Newcastle Building Society branch.

Branch finder

Use our branch finder to find out the opening hours and contact details for your local branch.

This service is not regulated by the Prudential Regulation Authority nor the Financial Conduct Authority.

Co-op Legal Services offers a national service across England and Wales and can assist with a range of legal services including probate and estate administration, and Bereavement advice and support.  No Co-op membership is required.

The Co-operative Legal Services and Co-op Legal Services are trading names for Co-operative Legal Services Limited, Company Number 05671209.  Co-op Legal Services is authorised and regulated by the Solicitors Regulation Authority under registration number 567391.  The registered office is 1 Angel Square, Manchester M60 0AG. The professional rules are set out in the SRA Code of Conduct. 

A list of the Directors is available for inspection at our registered office.  VAT Number 403314604

In Scotland and Northern Ireland different laws apply; Co-op Legal Services can refer you to an approved panel for most services.  Terms and conditions apply. If you’d like to see them, just ask.

All legal documentation is prepared for you by Co-op Legal Services.

The Newcastle Building Society is an introducer to Co-op Legal Services for Probate Services and Bereavement Notification Services.  The Newcastle Building Society will receive a fee for referrals to Co-op Legal Services.