We serve our customers through lasting, authentic relationships that make a positive difference to peoples’ lives and their communities.

Teams multiply the impact of the individual. They enable us to have more impact for our customers, for our Society and for our communities. Working in teams is good for us. It connects us and we achieve more together.

We understand that being part of team brings responsibility and accountability not just for the work we do individually, but also for the contribution we make to the life of the whole team. 

We believe in empowered teams who work in the most effective way possible for them and the teams they work with.  

It’s better for us all if we work smarter not harder. We work where we can be most effective, individually and as a team.

The more efficient we are in the way we work, the more impact we can have. 

Being more efficient means we can give more back to our customers, our communities and the world in general.

Being a building society means that we have controls in place to protect our customers, our colleagues and our Society. 

As a team and as individuals we all need to meet those obligations, so that we can rely on each other and hold each other to account.

The world is changing and we need to change to stay ahead. 

We will share what works, be open about what doesn’t and always take time to reflect and discuss how we can continually improve.

Creating fairness in our community and in wider society doesn’t mean giving everyone the same. It means giving people the support they really need. 

That means we give the most support to those who need the most help.

We celebrate our successes and recognise the difference we make. 

We encourage and support each other to be the best we can be.