Proving your name and address

Documents to prove your identity, address and linked nominated bank or building society account

Why does Newcastle Building Society ask for identification?

Under UK money laundering regulations we must verify the identity of all of our customers to a satisfactory level.

What identification will I need to provide?

The Society will initially attempt to identify all customers electronically by using software which checks a series of databases for identification information. This search does not affect your credit rating. In some cases we may find it necessary to request paper identification to prove your name and/or address.

Existing customers may have already been identified in-line with current regulations therefore we will tell you, should further documents be required. Whenever paper identification is requested you will be informed as to whether we require proof of name, proof of address or both.

Non UK nationals

If you are not a UK citizen we require a copy of your passport which must be accompanied with evidence of your ‘indefinite leave to remain’ in the UK.

Certifications

We may accept certified copies of documents, but only from a registered Solicitor or member of an FCA regulated firm (e.g. a bank clerk).

The certifiers name, address and contact details must be visible as we may need to contact the certifier to validate the certification.

Quality and integrity

• Bank statements and utility bills must demonstrate an active balance in order to be accepted.
• When both name and address paper identification proof is requested, we are unable to accept two documents from the same organisation.
• If the document you are providing does not reflect your name due to a recent change (e.g. marriage) we will require official evidence of this change (e.g. marriage certificate). This document must show the link between the old and new name.
• For children under 18, who are in full time education, we will accept proof of address from list B below, in the name of the parent or guardian. 

Online generated and branch printed address proof documents

You may also use a PDF version of your bank/building society statement, or a PDF of your utility bill for residency purposes providing one of the following has been supplied for ID.

• Valid UK machine readable Passport (Non-certified photocopy acceptable)
• Valid Full UK Driving Licence - photocard or old style paper (Non-certified photocopy acceptable)

Proof of ownership of your linked nominated bank or building society account

In order to protect our customers we perform electronic checks to verify the linked nominated Bank or Building Society account is in your name. If we are unable to verify this, we will ask for documentation to demonstrate ownership of the account. Please see List C below for further information.

Further help

If you are not able to meet the identity requirements laid out on this web page and have no other banking facilities, please visit your local branch or telephone our head office to discuss what other documents we may be able to use to verify your identity.

Our postal address

Please send your document(s) to your local branch or to:

Newcastle Building Society,
1 Cobalt Park Way
Wallsend
NE28 9EJ

View the PDF version of this content, Documents to prove your identity and address (PDF, 164kB).