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The service provided can be broken down into three key steps which take you from your first introductory meeting to becoming a customer of Newcastle Financial Advisers Ltd.

  • Understanding & Analysis
  • Advice & Implementation
  • Ongoing Service

Throughout each step, your Financial Adviser will be there to support you, answer any questions you may have and explain what happens next in the process.

Before speaking to a Newcastle Financial Adviser, there may be a few questions you’d like to know the answer to before booking an appointment. To help understand any concerns or questions you may have David Mitchell, the Newcastle Financial Adviser in our Whitley Bay branch answers some of the questions he is most commonly asked.

Newcastle Building Society introduces to Newcastle Financial Advisers Limited for advice on Investments, Pensions, Life and Protection Insurance and Inheritance Tax Planning.

Each stage is designed to help ensure your investment needs and goals are met.

1. Understanding & Analysis

Step 1: Your first meeting

Your first meeting with Newcastle Financial Advisers usually takes around one hour, it’s a relaxed and informal ‘getting to know you’ session either in one of our branches, over the telephone or through a video call.

You’ll introduce yourself, and the financial adviser will do the same. They’ll then take you through the service they provide – how it works, what it costs if you choose to take their recommendations and answer any questions you may have.

Next, you’ll talk about your financial goals and what you’d like to achieve. This will give you the chance to share any information which may be necessary to help Newcastle Financial Advisers build a complete picture of your circumstances, such as any existing plans you have in place. Anything you share will be treated as strictly private and confidential.

If you’re thinking about investing, they will also talk to you about your attitude to investment risk. The risks involved with investing will be fully explained to you.

Afterwards, your Financial Adviser will use this information to build a recommendation for a tailored plan of products which will suit you and your goals.

You will not be charged a fee at your first meeting. Fees are only payable if you implement the advice and recommendations.

2. Advice & Implementation

Step 2: Your second meeting

The next step is to have a second meeting where Newcastle Financial Advisers will share their recommendation with you based on the information you provided in Step 1. 

At this point, you can take your time to consider the recommendation and make sure it’s right for you. There is no obligation to take up the plan(s), and you will not pay a fee if you do not implement the advice.

Through your decision making process, your Financial Adviser will be on hand to support you with any questions you may have.

If you are happy to go ahead with your recommendation or any parts of it, you will work with your Financial Adviser to complete any relevant applications and they’ll track them for you to ensure you receive the right documentation.

3. Ongoing Service

It’s important to be able to react to changes in your own circumstances and in the wider market. To make sure things stay on track, your Financial Adviser will take you through our optional Ongoing Service.

This means you will get year round access to your Financial Adviser and a dedicated support team, as and when you need it.

The Ongoing Service comes with a range of valuable benefits such as:

  • Ongoing access to a Newcastle Financial Adviser whenever you need it
  • Annual review meeting to review your portfolio and progress against your goals and objectives
  • Newsletters, to provide you with information and useful insights
  • On any further business you do with us, you will not be charged the £400 Understanding & Analysis Fee
  • Advice at Newcastle Financial Advisers expense for beneficiaries after death of a plan holder
  • Fund investment administration
  • Changes to trust documentation (where applicable)
  • Invites to exclusive events
  • Telephone support helpline, Monday – Friday, 9am – 5pm
  • Savings products*, exclusive savings account for Ongoing Service customers only

Ongoing Service is optional and can be cancelled at any time although may become subject to VAT if taken up again at a later date.

You can still get further financial advice from Newcastle Financial Advisers on a transactional basis.

All fee’s relating to this and the Ongoing Service will be clearly explained to you by your Newcastle Financial Adviser.

*Deposit savings products are not offered by The Openwork Partnership, The Openwork Partnership accepts no responsibility for this aspect of business.



Who are Openwork?

Newcastle Financial Advisers Limited are an appointed representative of The Openwork Partnership, find out more about how they work together and what this means for you.

Find out more

What it costs

You’ll only pay a fee if you decide to implement the advice. Read more about the costs associated with the service and what value it provides. 

Find out more

Meet the team

Find out more about the Newcastle Financial Advisers team, what their customers think and how to get in touch with them.

Find out more

Ready to arrange an appointment?

However much you have and whatever your financial plans are, get advice on the right place for your money and help on planning for the future.

Arrange an appointment

Or just give Newcastle Financial Advisers a call

Speak to the Newcastle Financial Advisers team on

0345 600 4330

Lines are open every weekday between 9am and 5pm

Newcastle Building Society introduces to Newcastle Financial Advisers Limited for advice on Investments, Pensions, Life and Protection Insurance and Inheritance Tax Planning. Newcastle Financial Advisers Limited is an appointed representative of The Openwork Partnership which is a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority.