• Contact us
  • Careers
  • Our branches
None
Newcastle Building Society Logo
Log in
    • Savings home
      • Cash ISAs
      • Fixed rate bonds
      • Fixed rate ISAs
      • Easy access
      • Regular saver
      • Children's accounts
      • Lifetime ISA
      • Passbook savings accounts
      • CustomISA
      • All savings products
      • Monument Branch exterior

        View all our savings products

        Compare and choose from a list of all our current savings products.

        All savings products
      • What's your savings personality
      • Savings FAQs
      • ISA FAQs
      • Lifetime ISA FAQs
      • Guide to ISAs
      • Additional permitted subscription
      • Saving tax free
      • What is the FSCS?
      • What is a passbook?
      • Savings tips for Gen Z
      • All our savings guides
      • Transferring an ISA
      • How to open a savings account
      • How to fund your savings account
      • Proving your name and address
      • Confirmation of payee
      • Our interest rates
      • Our savings app
      • Our terms and conditions
      • Power of attorney
      • Tracing a lost account
      • Business savings accounts FAQs
      • Business savings general terms and conditions
      • Book an appointment
      • Other ways to contact us
    • Mortgages home
      • First time buyers
      • First step
      • Remortgaging
      • Enhanced+
      • Moving home
      • New customer products
      • First time buyers walking down a street

        Book an appointment

        Book an appointment with our mortgage team today.

        Book an appointment today
      • Switching your mortgage
      • Borrowing more
      • Moving home
      • Existing customer products
      • Managing your mortgage
      • A woman smiling at her phone

        Book an appointment

        Book an appointment with our mortgage team today.

        Book an appointment today
      • Repayment calculator
      • Affordability calculator
      • Mortgage FAQs
      • Our mortgage process
      • Our house buying process
      • Our solicitor service
      • Our lending policy
      • Tariff of mortgages charges
      • Book an appointment
      • Other ways to contact us
      • Financial advice home
      • What to expect
      • Investments
      • Pensions
      • Inheritance tax planning
      • Life protection
      • Meet the advisers
      • Exclusive Limited Access savings accounts
      • Exterior of Newcastle Building Society's Hartlepool branch.

        Book a financial advice appointment

        Book an initial chat to discuss your financial advice needs.

        Book an initial chat
      • Introduction to pensions
      • Q & A with an adviser
      • The Openwork partnership
      • Book a financial advice appointment
      • Other ways to contact us
      • Vital signs
      • Community impact
      • Explore powering communities
      • Volunteering
      • Grant nomination guide
      • Community grants
      • Sustainable living hub
      • Community Foundation
      • Newcastle United Foundation
      • Sir Bobby Robson Foundation
      • Citizens Advice Gateshead
      • Investing in branches
      • Money talks
      • Community branches
      • Slow shopping
      • OneBanx kiosks
      • Dementia friends
      • Who we are
      • Delivering on our purpose
      • Our awards
      • Our financial performance
      • Careers
      • Corporate governance
      • Our committees
      • Meet your board
      • Meet your executives
      • Women in finance charter
      • Annual general meeting 2026
      • Rules of the society
      • Memorandum of the society
      • Modern slavery and human trafficking
      • Gender pay gap report
      • Defined benefit pension scheme statements
      • European Single Electronic Format
      • Latest news
      • Image library
      • Media enquiries
      • Tell us your story
      • Investor relations
      • Announcements
      • Help and support home
      • Helping Hand - Citizens Advice Gateshead
      • Cost of living
      • Supporting you through bereavement
      • Power of attorney & court of protection
      • Other ways to contact us
      • Donna Brown, Sunderland's Branch Manager.

        Get in touch

        You can get in touch online, by phone, or at a branch. 

        Contact us
      • Security and fraud home
      • Authorised push payment fraud
      • How we protect you
      • Protect yourself against fraud
      • How to open a savings account
      • How to fund your savings account
      • Additional permitted subscription
      • Savings FAQs
      • Mortgage payment difficulties
      • Mortgage charter
      • Mortgage FAQs
  • Contact us
  • Careers
  • Our branches
None
Log in
  1. Home
  2. Mortgages
  3. Help and guides
  4. Pre-completion FAQs

Pre-completion FAQs

Find the answers to questions you may have prior to mortgage completion.

As you can imagine, application timings differ depending on the circumstances as it depends on what information is required by the underwriters – on average it is seven working days.

The valuation is instructed when the case has been checked to make sure we have the correct paperwork, this is usually no longer than three working days after we have received your application.

Sometimes our underwriters may need clarification on some of the information provided, which is normal for mortgage applications and something all lenders do. We have an obligation as a responsible lender to ensure everything is in order before issuing a formal mortgage offer. Rest assured, we do this as quickly as possible but it is important we carry out the right checks.

Any fees payable throughout the mortgage application process are non-refundable.

  • Important information

    • Accessibility
    • Legal information
    • Security and fraud prevention
    • Privacy policy
    • Cookie policy
    • Manage cookies

    • Modern Slavery Act
    • Investor relations
  • Get in touch

    • Careers
    • Complaints
    • Contact us
    • Media Centre
Newcastle Building Society Footer Logo
  • Facebook Icon
  • X logo
  • Instagram logo
  • LinkedIn icon
Financial Services Compensation Scheme

*Calls to 0345 numbers cost the same as a call to a standard ‘01’ or ‘02’ landline number, even when calling from a mobile. Calls from landlines and mobiles are included in any bundled minutes or free call packages. The actual cost you are charged will depend on your landline or mobile provider. Please contact them to get information about the cost of the call. We may monitor and record telephone calls for training and security purposes.

© Newcastle Building Society. All Rights Reserved. Principal Office, 1 Cobalt Park Way, Wallsend, NE28 9EJ. Newcastle Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Newcastle Building Society is registered on the Financial Services Register under the firm reference number 156058. References to ‘NBS Group’ or ‘Newcastle Building Society Group’ refer to Newcastle Building Society, the trading names under which it operates (Manchester Building Society and Newcastle for Intermediaries) and its subsidiary companies.