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Committing to Hexham with investment into branch premises

Date published: 22 June 2023

Read time: 2 minutes

Michael Conville stood outside a branch

We’ve made a significant investment into Hexham and committed to our future in the town by acquiring the long-term leasehold of our branch.

In 2019, we opened our Hexham branch as part of a multi-million pound investment programme into our branch network. The 1,410 sq ft space offers our full service and financial advice and was designed to give customers a modern and welcoming environment that is easy to access.

Hexham is also one of 14 branches that features a community space, which local people, groups and charities can use for meetings and events.

Now, having traded successfully from the Beaumont Street space for the last four years, we have acquired a 999-year lease for our branch, with freeholder Abbey View (North East) Ltd also set to invest in adapting the building’s upper floors into residential accommodation.

Michael Conville, chief customer officer at Newcastle Building Society, says: “Customers tell us repeatedly how much they value the reassurance and friendly service they receive in a branch and the cost of living crisis means local communities need local financial services more than ever. Whilst other providers are closing branches on our high streets, we’re innovating and investing in our branch network, with a clear ambition to open more if our local communities tell us they need them. Our commitment to Hexham is a part of that investment and we’re delighted to have secured our long-term future in the town.”

Image caption: Michael Conville, our Chief Customer Officer, outside of our Hexham branch.

Download the press release here.

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