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Important Information for Mortgage Customers

Date published: 28 April 2023

Read time: 1 minute

Due to a global issue with our payment services provider, some mortgage payments will be collected a day later.
Mortgage payments that were due to be collected on Tuesday 2 May will instead be collected on Wednesday 3 May.

If you are affected by this change, there is no need for you to do anything.

We apologise for any inconvenience this adjustment in timing may cause and if you experience any difficulties, please contact us on 0345 702 3083.

We want to reassure you that your mortgage payment history will not be negatively affected by this delay.

Please Note: It is very important that you ensure that your mortgage payment funds will still be available for us to collect in payment of your mortgage from your bank account on Wednesday 3 May.

Thank you.