[[Note: financial results quoted are for the full year to 31 December 2025 (and equivalent period in 2024, unless stated)]
Newcastle Building Society has published its full year results for 2025, reporting strong growth that endorses the Society’s ongoing investment in face-to-face services and support for high streets in its communities.
The Newcastle Building Society Group¹ - which includes the retail brands of Newcastle Building Society and Manchester Building Society, as well as the subsidiary businesses of Newcastle Strategic Solutions, and Newcastle Financial Advisers - has shared details of the ongoing delivery of its Purpose-led, Place-based strategy and the creation of sustainable value for its members and communities.
2025 highlights include:
- 5,800 new mortgage customers [2024: 5,350]
- Overall customer satisfaction of 97% [2024: 96%]
- Record high customer net promoter score of +87 [2024: +86]
- 174 individuals supported through Helping Hand [2024: 188]
- Community grants distributed through Community Funds: £98k+ [2024: £140k+]
- 9,000+ hours of colleague volunteering [2024: 10,000+]
- Colleague engagement score of +48 [2024: +49]
- Completion and opening of flagship branches for both Newcastle Building Society and Manchester Building Society brands.
2025 financial highlights include:
- Gross residential lending of £1.2bn [2024: £1.2bn]
- Savings balances of £5.9bn [2024: £5.4bn]
- Profit before tax: £22.6m [2024: £15.7m]
- Underlying operating profit before impairments and provisions: £29.7m [2024: £31.9m]
- Common Equity Tier 1 ratio: 11.7% [2024:12.2%]
- Net Interest Margin 1.49% [2024:1.44%]
Newcastle Building Society chief executive Andrew Haigh, said:
“We’re pleased to report another strong year delivering for our Members, with a performance that endorses our Purpose-led, Place-based approach, and the ongoing investment in our colleagues, technology, and physical presence in our communities.
“Our commitment to high streets and the provision of accessible financial services in our regions has never been stronger. Progress was brought to life very visibly in the re-launch of the Manchester Building Society brand including a new branch on King Street, and in the opening of our new flagship branch at Monument in the very centre of Newcastle.
“We’ve continued to invest significantly by growing our high street presence and advancing our multi-million-pound technology upgrade programme to enhance the experience for customers and improve efficiency right across the Group in the years ahead.”
Mortgage product innovations such as the Society’s First Step mortgage, which is targeted at supporting borrowers who don’t have access to family support or gifted deposits, helped the Society welcome 5,800 new mortgage customers in 2025.
The Society highlighted record high customer satisfaction levels and a £450m growth in savings balances fuelled by the Society’s growing branch network as evidence of the importance that customers continue to place on accessible face-to-face financial services.
Andrew Haigh added:
“Our focus on providing accessible services and good value through our branch network builds long term customer relationships. This approach is the strategic foundation of our successful growth and remains completely at odds with the mantra of many big banks who continue to close their high street branches.
“We remain steadfast in our commitment to our branch network and continue to explore opportunities to bring our creative thinking, collaboration and innovation to more communities in our regions.”
The Society’s financial advice subsidiary continued to see increased demand for financial advice, which is provided with no minimum threshold on high streets and in communities through its branch network. The value of the advice provided to customers is reflected in a continued high level of positive customer feedback and advocacy. Newcastle Financial Advisers achieved VouchedFor’s ‘Top Rated Firm’ status for the fourth consecutive year along with winning VouchedFor’s ‘Client Impact Award’ – both based purely on customer feedback.
The growth of the Society’s savings management outsourcing subsidiary Newcastle Strategic Solutions means it is now managing record balances in excess of £52bn on behalf of its bank and building society clients.
The Society continued its focus on helping to build financial confidence and supporting work and opportunity outcomes through dedicated regional partnerships. In the North East, the Society continues to work with Newcastle United Foundation, delivering a long-term programme of activity including workshops in schools, and providing practical employability skills support such as interview preparation and career conversations.
In the North West, the Society continues to build a partnership with EMPOWER, who provide young people in Greater Manchester with a safe place to go, and the opportunity to take part in a range of positive activities.
Andrew Haigh concluded:
“As the Group grows and evolves, we can clearly see the success of our Strategy in the value we’re creating for Members and our communities, and the positive impact we’re having in our regions.
“Against a backdrop of ongoing macro-economic pressure and rapidly evolving geopolitical uncertainties, I’m confident that we're well positioned to adapt and address the challenges which may lie ahead. Investing in the growth of the organisation and the ongoing transformation of our systems and processes are key areas of focus to ensure that the Society and the wider Group will continue to thrive for the benefit of current and future Members and their communities.”
The Stock Exchange announcement can be found on our financial results page.
- References to ‘Newcastle Building Society Group’ refer to Newcastle Building Society, to its trading name, Manchester Building Society, and to its subsidiary companies, including Newcastle Financial Advisers and Newcastle Strategic Solutions.
- Source: CACI Current Account and Savings Database December 2025.